How can we help?

Contact our team

Email help@vattention.com with “CatCatCat” in the subject. Describe what happened, what you expected, and any message you saw. Include your device model, operating system and game version.

In the game, open Settings > Help > Copy diagnostics. Paste the summary into your email if you choose. Copying diagnostics does not send anything automatically.

Do not send passwords, payment-card details or Apple Account credentials. For a privacy or data-rights request, use “CatCatCat privacy” in the subject.

A purchase has not arrived

On iPhone or iPad, check that you are online and return to Travel supplies > Bell shop. Use the purchase recovery or retry option. The app also checks for interrupted deliveries when it opens. Do not purchase again to resolve the same order.

A purchase waiting for approval does not grant items until approved and verified. A cancelled purchase grants nothing. If Apple shows a charge and delivery still does not complete, contact us with the item name, approximate purchase time and any error message.

Android purchases are not currently available. Do not use an outside payment link to buy in-game bells.

Restore permanent purchases

Use the Apple Account that made the purchase, then open Travel supplies > Bell shop > Restore purchases. Eligible permanent frames and outfits can be restored.

Completed consumable bell packs are not restored as a new balance. Unused bells and game progress are local to this device; restoring a permanent purchase does not restore a previous journey.

Protect your saved journey

Progress, settings, cat care and postcards are stored locally. There is no game account or cross-device cloud sync. Uninstalling the app or clearing its data can erase progress and unused bells. Keep the app installed if something goes wrong.

If saving fails, keep the app open, free some storage on your device, then open Settings > Help > Save now. Avoid deleting CatCatCat data. If it still fails, copy diagnostics and contact us.

A local recovery copy can help with a damaged save, but it is not a cloud backup. We cannot promise recovery of deleted local data.

Find your postcards

Complete a city’s landmark, open Cat photo, choose your companion and save a postcard. Your pictures are collected in the game’s album.

Taking a postcard does not automatically save it to your device’s Photos library. Postcards stay with the local app data.

Hearts, stars and daily goals

Hearts refill up to five, with one returning every 20 minutes. Winning costs no heart. Failing or abandoning a played attempt costs one heart; saving and resuming the same board are free.

Complete the chapter’s goals to win. Your score determines the stars, and spare moves contribute bonus points during Purr Encore. Replay chapters to improve your best score.

Daily travel goals refresh at midnight UTC. Claim each completed reward in Daily goals, then collect the completion bonus. Shop daily gifts are separate.

Offline play, language and sound

Gameplay works offline. Apple purchases, restoration and these support pages need an internet connection.

Open Settings to choose English or Simplified Chinese and adjust music, effects, cat voices and gentler effects. If sound is missing, also check your device volume and audio output.

Request an Apple refund

Use Apple’s refund service to check whether your purchase is eligible. Apple handles the request and its decision; emailing us does not submit a refund request to Apple.